SHIPPING & RETURNS

Shipping Policy

At GG-Sports Oy, we arrange shipping on an individual basis for each order. Since shipping costs and delivery times depend on your location and order size, we will contact you after purchase to confirm the details.

📦 How It Works:

• Once you place an order, we will reach out to discuss shipping options and costs.

• We partner with reliable logistics providers to ensure safe and timely delivery.

• Estimated delivery time and tracking details will be provided after confirmation.

For any shipping-related inquiries, please contact us at info@mazerushgame.com before placing your order.

 

Returns & Refunds

​🔹 Return Conditions:

• The right of withdrawal applies only to unused products in their original condition and packaging.

• Custom-made or personalized products are not eligible for return.

• Business-to-business (B2B) sales are not covered by the same consumer rights; returns for B2B orders are subject to individual agreements.

🔹 Return Costs:

• The customer is responsible for return shipping costs.

• If the product is faulty or incorrect, we will cover the return costs and offer a replacement or full refund.

🔹 How to Initiate a Return:

1. Notify us at info@mazerushgame.com within 14 days of receiving your order.

2. We will provide return instructions, including the return address.

3. Once we receive and inspect the returned product, we will process a refund within 14 days to the original payment method.

📌 Please note: Shipping costs from the original order are non-refundable unless the product is defective or incorrect.

For any questions, don’t hesitate to reach out—we’re happy to assist!